1. General Policy for Custom Products
As every product we offer is custom-manufactured specifically for your order, all sales are considered final. We invest time and resources into creating a unique item based on your specifications; therefore, we do not typically accept returns, exchanges, or cancellations once the order is in production.
2. Exceptions: Defective or Incorrect Items
Returns or refunds will only be processed under the following two exceptions:
Defective Product: The item arrives damaged or is functionally impaired due to a manufacturing fault.
Order Error: We have shipped an item that is materially different from the specifications confirmed in your order (e.g., wrong size, wrong color, or incorrect design printing).
3. Reporting a Valid Issue (Initiating a Claim)
If you believe your item falls under one of the exceptions above, you must initiate a claim within 7 calendar days of receiving your order.
To report an issue:
Send an email to info@anypromoplus.com with your Order Number in the subject line.
Clearly describe the issue (defective or incorrect item).
Attach clear photographic or video evidence that substantiates the claim (e.g., close-up photos of the defect or the incorrect design).
4. Resolution Process
Upon confirmation of a valid issue, we reserve the sole option to provide a resolution, which may include one of the following:
Product Replacement: We will manufacture and ship a replacement product to you at no extra cost.
Partial or Full Refund: We will issue a refund for the product value.
5. Refund Details
Custom Products: Refunds for custom-manufactured products may exclude the original shipping costs.
Processing Time: Once a refund is approved, please allow 10-14 business days for the funds to be processed back to your original payment method.